Retro mountain stripe knit cardigan

Kokotete Returns Policy

We want you to love your purchase, but if something isn’t right, we’re here to help!

Return Window: You have 14 days from receiving your items to request a return.

Return Shipping: Customers cover return shipping unless the item is defective.

Eligible Items: Items must be unworn, in original condition, with all tags attached. Final Sale items and intimate wear (e.g., swimsuits, lingerie) are not returnable.

How to Return: Email us at info@kokotete.com with your order number, return reason, and photos (if applicable).

Follow our return instructions once your request is approved.

Refunds will be processed to the original payment method within 3-5 business days of receiving your return.

Important Notes:

Original shipping fees are non-refundable.

Items sent without prior approval or to the wrong address won’t be accepted.

Store Credit purchases are Final Sale and cannot be refunded or exchanged.

For questions or updates, contact us at info@kokotete.com.