Privacy policy

Privacy Policy

Last updated: October 22, 2025

At Kokotete, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website, kokotete.com, or otherwise interact with our services.

1. Overview

Kokotete operates this website and store (the “Services”) to offer you a curated shopping experience.
The Services are powered by Shopify, which enables us to process orders, payments, and deliveries securely.

If any provision in this Privacy Policy conflicts with our Terms of Service, this Privacy Policy controls with respect to the collection and handling of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Policy.

2. Data Controller

For purposes of applicable data-protection laws, Kokotete is the data controller of your personal information.
Shopify acts as our data processor to host, manage, and analyze transactions on our behalf.

3. Personal Information We Collect

We collect and process personal information that identifies or can reasonably be linked to you.
This may include:

Contact details – name, billing/shipping address, phone number, and email.
Financial details – payment card or account information, transaction data, and billing confirmations.
Account information – username, password, preferences, and settings.
Transaction history – products viewed, added to cart, purchased, returned, or exchanged.
Communications – messages, inquiries, or reviews you send us.
Device and usage data – IP address, browser, device identifiers, pages visited, and interaction timestamps.

We may also create inferences based on this information to improve personalization.

4. How We Collect Information

Directly from you when you make a purchase, register, or contact us.
Automatically through cookies and similar technologies when you browse our site.
From service providers that process payments, analytics, fulfillment, or marketing.
From partners or affiliates assisting with advertising or customer engagement.

5. How We Use Your Information

We may use personal information to:

Provide and fulfill services – process payments, ship orders, handle returns/exchanges, and manage your account.
Personalize and improve your shopping experience by remembering preferences and recommending products.
Communicate with you – send order updates, respond to inquiries, and provide customer support.
Market responsibly – send promotional emails or display personalized ads (you can opt out anytime).
Ensure security – detect and prevent fraud, unauthorized access, or misuse.
Comply with law – respond to legal requests or enforce our terms.

6. How We Share Your Information

We may disclose personal information in the following cases:

With Shopify, our platform host and primary processor (Shopify Privacy Policy).
With trusted service providers for payment processing, logistics, customer support, and analytics.
With marketing partners to deliver relevant ads (you may opt out of targeted advertising here).
Within our corporate group or affiliates.
When required by law or in connection with a merger, acquisition, or business transfer.

7. Relationship with Shopify

Our store is hosted on Shopify, which processes data on our behalf and may use aggregated information across its merchant network to improve platform security and performance.
Shopify may process your data in countries outside your residence. You can manage privacy rights directly via the Shopify Privacy Portal.

8. Cookies and Similar Technologies

We use cookies to operate our website, enhance usability, analyze traffic, and personalize content or ads.
You may manage or disable cookies in your browser settings or through our cookie banner when visiting the site.

9. Children’s Data

Our Services are not intended for children under 16 years of age, and we do not knowingly collect their personal information.
If you believe a minor has submitted data to us, please contact info@kokotete.com to request deletion.

10. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure, and transmission of data over the Internet is at your own risk.

We retain personal information only as long as necessary to fulfill the purposes described here, comply with legal obligations, and resolve disputes.

11. International Transfers

Your data may be transferred to or stored in countries other than where you reside.
If we transfer data from the EEA or UK, we rely on recognized safeguards such as the EU Standard Contractual Clauses or their UK equivalents.

12. Your Rights

Depending on your location, you may have the right to:

Access / Know – request details about the data we hold about you.
Delete – ask us to erase your personal information.
Correct – update inaccurate or incomplete information.
Portability – receive a copy of your data in a transferable format.
Opt out – object to the sale, sharing, or targeted advertising use of your data.
Manage communications – unsubscribe from marketing emails at any time.

To exercise these rights, email info@kokotete.com or use our website’s privacy settings.
We may verify your identity before fulfilling a request, as required by law.
You will not be discriminated against for exercising your rights.

13. Complaints

If you have concerns about our handling of personal information, please contact us first.
Depending on your jurisdiction, you may also lodge a complaint with your local data-protection authority.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
When we make changes, we will post the revised version with a new “Last updated” date.

15. Contact Us

Kokotete
New York, NY 10105, USA
📧 Email: info@kokotete.com